APPOINTMENTS
All consultations are to be arranged by appointment (except in emergency).
Appointments can be made in person or by calling 07 3841 1011 from 8am to 5pm.
It is our policy to verify your details including name, DOB, address, Medicare/DVA number, concession cards, next of kin and emergency contacts at each visit.
If you are unable to attend an appointment, please let us know, we may be able to give that time to another patient.
If you need more than 10-15 minutes, please ask for a long appointment. Situations where this might apply include more than one problem, insurance medicals, minor operations or counselling for emotional difficulties.
It is one appointment per patient so if you are going to bring more than one family member, please advise at the time of making the appointment, so you can be given enough time.
Priority will always be given to acute injuries and illnesses.
Appointments can be made in person or by calling 07 3841 1011 from 8am to 5pm.
It is our policy to verify your details including name, DOB, address, Medicare/DVA number, concession cards, next of kin and emergency contacts at each visit.
If you are unable to attend an appointment, please let us know, we may be able to give that time to another patient.
If you need more than 10-15 minutes, please ask for a long appointment. Situations where this might apply include more than one problem, insurance medicals, minor operations or counselling for emotional difficulties.
It is one appointment per patient so if you are going to bring more than one family member, please advise at the time of making the appointment, so you can be given enough time.
Priority will always be given to acute injuries and illnesses.
Update your details form
- for existing patients
New ADULT patient registration form
New CHILD patient registration form
- for existing patients
New ADULT patient registration form
New CHILD patient registration form
HOME VISITS
Home visits during business hours may be available for regular patients, whose medical condition prevents them from attending the surgery. This would be at the discretion of the GP.
After hours home visits may be arranged in certain circumstances (e.g. cancer patients).
After hours home visits may be arranged in certain circumstances (e.g. cancer patients).
AFTERHOURS DOCTOR SERVICE
When you phone Koobil Street Medical after hours, your call will be transferred to our after-hours deputizing service Home Doctor Service where you can request after hours home visits. Bulk billing is available (conditions apply). For more information regarding eligibility for bulk billing and membership please visit Homedoctor.com.au or call 13SICK (13 7425)
FEES AND BILLING
As a bulk billing practice, all Medicare eligible services are bulk billed. Non-Medicare eligible services such as employment medicals, commercial driver’s license, Worker's Compensation or medical/insurance reports will attract a fee.
It is the PATIENT’S responsibility to ensure Medicare, Health Care, Aged Pension and Veteran’s Affairs cards are kept current in the practices’ records. Patient details are verified at each appointment.
After hours fees are handled by Home Doctor Service.
Hearing Specialist Fees are set by Bloom Hearing Services.
It is the PATIENT’S responsibility to ensure Medicare, Health Care, Aged Pension and Veteran’s Affairs cards are kept current in the practices’ records. Patient details are verified at each appointment.
After hours fees are handled by Home Doctor Service.
Hearing Specialist Fees are set by Bloom Hearing Services.
PHONE CALLS
Should you wish to speak with your doctor, please call during normal surgery hours. You may be referred to the nurse firstly to see if they are able to assist.
If it is an urgent matter your call will be put straight through to a nurse to assess your situation and manage your needs.
If it is an urgent matter your call will be put straight through to a nurse to assess your situation and manage your needs.
TEST RESULTS
Your doctor or pathology collector will advise you of when your test results are likely to be available. We encourage you to be an active participant in your health care and ask that you actively follow up your results by:
1. Making an appointment to review your results; or
2. Phoning our practice nurse between 1pm and 3pm on weekdays. The practice nurse will be able to inform you if your test results are clear and / or if further management is required.
1. Making an appointment to review your results; or
2. Phoning our practice nurse between 1pm and 3pm on weekdays. The practice nurse will be able to inform you if your test results are clear and / or if further management is required.
REFERRALS AND PRESCRIPTIONS
You need to make an appointment to see a doctor for all scripts and referrals.
If you have lost your script or referral, the doctor will decide if another can be issued without an appointment.
It is illegal to back-date referrals.
If you have lost your script or referral, the doctor will decide if another can be issued without an appointment.
It is illegal to back-date referrals.
REMINDER SYSTEM
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let reception know.
Our practice uses SMS appointment reminders and recall reminders through HOTDOC.
Our practice uses SMS appointment reminders and recall reminders through HOTDOC.
TRANSLATING AND INTERPRETING SERVICES
If you require an interpreter, please ask our receptionist to organise one.
MEDICAL TRAINEES
Koobil Street Medical is a teaching practice. As such, GP registrars (doctors specialising in general practice medicine) join the practice on 6-12 month rotations, and medical students might be shadowing your doctor. If you do not wish for the medical student to participate in your consultation, please let the receptionist or your doctor know.
PRIVACY POLICY
koobil_street_medical_privacy_policy_reviewed_may_2024.docxPoliciesPoliciesYour medical record is a confidential document. It is policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We comply with both the Information Privacy Act 2009 (Qld) and the Privacy Act 1988.
You can view our privacy policy here or please request one from reception staff.
We comply with both the Information Privacy Act 2009 (Qld) and the Privacy Act 1988.
You can view our privacy policy here or please request one from reception staff.
FEEDBACK/COMPLAINTS
Feel free to talk to your doctor, the receptionist or practice manager about any suggestions, complaints or compliments you might have. If you would prefer to remain anonymous or make it a more formal process, please fill in a suggestions / complains / compliments form, located near the feedback box in the waiting room (or downloaded from our website). Post the form in the Feedback box, and if a reply is required this will be attended to.
If you require any further assistance regarding your dealings with Koobil Street Medical, you can contact the Office of the Health Ombudsman, on 133OHO (133 646).
Web link: www.oho.qld.gov.au
If you require any further assistance regarding your dealings with Koobil Street Medical, you can contact the Office of the Health Ombudsman, on 133OHO (133 646).
Web link: www.oho.qld.gov.au
